Certainly! Here are FAQs for Wooden Puzzle with the support email address updated to support@wooden-puzzle.com

FAQs

Welcome to Wooden Puzzle! We've compiled a list of frequently asked questions to enhance your shopping experience. Your feedback is invaluable to us. Should you have any queries, please don't hesitate to contact us at support@wooden-puzzle.com.

How long will it take for my items to arrive?

US Orders 📦
We recommend allowing 7-14 business days for your orders to arrive. Delivery times may vary depending on your location. In some cases, deliveries may take longer due to unforeseen delays caused by factors such as COVID-19 or holiday seasons.

UK, Canada, and Europe Orders 📦
We advise allowing 7-14 business days for your orders to arrive. Shipping times can vary based on your location and the specific product, influenced by demand and shipping location.

Australia and Other Shippable Countries 📦
For international orders, we recommend allowing 7-14 business days for delivery. However, please note that deliveries to certain destinations may take longer due to a high volume of international orders. Our goal is to have your items delivered within 20 days. You can track your order using our tracking page and your tracking number.

Failed Delivery ⚠️
If a package cannot be delivered due to reasons such as an incorrect shipping address, absence of the receiver, or if the customer refuses to collect the package, it will be returned to the sender (Wooden Puzzle) at the customer's expense. This cost includes shipping charges, as well as any duties and taxes incurred, and will be deducted from the total order amount to be refunded.

*In some instances, you may receive a notification that your parcel is "delivered," which may actually indicate that the order was successfully returned to our warehouse. If you suspect this is the case, please coordinate with our customer support team via email (support@wooden-puzzle.com).

How long will it take to dispatch the order?
Typically, it takes up to 3 business days to dispatch an order, but during peak periods, it may take up to 5 business days.

Do you ship Worldwide?
Absolutely! We want the entire world to enjoy our products.

Where is your company located?
Our company headquarters is based in the Hongkong, while our warehouses and vendors are strategically located across China, the USA, and Europe.

Which currency will I be charged in?
We process all orders in USD (United States Dollars). While the cart's content may be displayed in various currencies, you will complete your checkout using USD at the most current exchange rate.

Will I receive a confirmation number when I place my order?
Yes, every customer will receive an email order confirmation with their unique order number shortly after placing their order. If you don't receive one within 24 hours, please contact us.

Who can I contact if I have a problem with my order?
Please direct all inquiries to support@wooden-puzzle.com, and our dedicated support team will assist you promptly.

How can I pay?
We accept payments through Paypal, Klarna, and all major credit cards, including Visa, Mastercard, Discover, and Amex.

Is Checkout on this site safe and secure?
Your online purchase using a credit card is conducted on a secure SSL web page. Your information is SSL encrypted and directly transmitted to our credit card provider's network, where your card and transaction are authorized and approved. We do not store your credit card information on our servers. Rest assured, your purchases here are entirely safe, secure, and SSL-encrypted to protect your data!

If I enter my email address, will you sell my information?
We respect your privacy and do not sell our customers' information. We use your email address strictly for order follow-up and to send newsletters containing promotions and discount coupons.

Will I (the customer) have to pay customs?
For most countries, customs fees are not applicable. However, this may vary depending on your location and the quantity of items ordered.

What happens if I entered the wrong email address?
If you've entered the wrong email address, please contact us at support@wooden-puzzle.com, and we will assist you in updating your email address as needed.